Customer Care
At POP SHOP, we're committed to making your shopping experience simple, secure, and hassle-free. From placing your order to receiving your package, we're here to ensure every step meets the highest standard of service.
If you have any questions before or after your purchase, you'll find the information you need below.
Shipping
All orders are processed within 24 business hours after your purchase is confirmed.
We ship with Econt and Speedy, allowing you to choose the courier that best suits your needs.
- Standard Shipping: €7.99
- Free Shipping: Orders over €100
- Estimated Delivery: 1–2 business days after dispatch
Returns
If you're not completely satisfied with your purchase, you may return your order within 14 days of delivery.
Returned items must:
- Be unworn and unused.
- Be returned in their original condition.
- Include all original tags and packaging where applicable.
Once we receive and inspect your returned item, your refund will be initiated immediately using the original payment method.
Exchanges
Need a different size or changed your mind?
We offer product exchanges within 14 days of delivery, provided the item is returned in its original condition.
Once your returned item has been received and approved, your replacement will be dispatched within one business day, subject to product availability.
Payments
We currently accept:
- All major debit and credit cards
- Cash on Delivery (COD)
All online payments are processed securely.
Order Support
If you need to:
- Update your delivery address
- Cancel your order
- Report a damaged package
- Ask about sizing or product details
Please contact us as soon as possible, and we'll be happy to assist you.
Contact Us
Customer Support
Email:
Phone Number:
+359884986797
We aim to respond to all enquiries within one business day.
At POP SHOP, we believe great customer service is just as important as great products. If you have any questions before or after your purchase, don't hesitate to get in touch—we're always happy to help.